These terms and conditions form the basis on which you can order through our website. Please read them carefully as they contain important information. This is a trade website and is for wholesale and not retail customers.
General terms and conditions
This site is owned and operated by Lovethatstuff of 29 Coleman Street, Brighton BN2 9SQ.
If you have any queries about these terms and conditions or if you have any comments or complaints on or about our website, you can contact us at email@example.com or01273 675778.
1. The contract between us
For the first order, the terms are proforma, that is we will send you the order total and we must receive payment of the whole of the price for the goods that you order before we send out the goods to you. Once we have received payment, we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us. For subsequent orders, the terms are the usual 30 days.
2. Ownership of rights
All rights, including copyright, in this website are owned by or licensed to Lovethatstuff. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non commercial use, is prohibited without our permission. You may not modify, distribute or repost anything on this website for any purpose.
3. Accuracy of content
We have taken care in the preparation of the content of this website, in particular to ensure that prices quoted are correct at the time of publishing and that we have described all goods fairly. However, we will only accept orders if there are no material errors in the description of the goods or their prices as advertised on this website. Any weights, dimensions and capacities given about the goods are approximate only.
4. Damage to your computer
We try to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website. Except in the case of negligence on our part, we will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.
All orders are subject to acceptance and availability. If the Goods you have ordered are not available from stock, we will contact you by e-mail or phone (if you have given us details). We will ask if you would like items which are not currently in stock to be put on a back order. You will also have the option either to wait until the item/s is available from stock or to cancel your order.
6. Ordering errors
You are able to correct errors on your order up to the point on which you click on “submit” during the ordering process.
The prices payable for goods that you order are as set out in our website. All prices are exclusive of VAT at the current rates and are correct at the time of entering information.
Wherever it is not possible to accept your order to buy goods of the specification and description at the price indicated, we will advise you by email, offer to sell you the goods of the specification and description at the price stated in the email and will state the period for which the offer or the price remains valid.
8. Payment terms
As we may not have all the items you wish to order in stock at the time you order, we will send you an invoice of the amount for the goods we have in stock on your order. You can pay by BACS, cheque or credit card. If you have not paid in advance for your first order, we cannot accept liability if a delivery is delayed because we are waiting for your payment.This does not affect any other rights we may have.
9. Delivery charges
For orders under £250 the delivery charge is £10 to mainland U.K. excluding Highlands and Islands, where the charge is £12. Delivery charge to Ireland is £16. For orders over £250 delivery is free. Please ask for a quote for delivery to Europe or other destinations.
10.1 We will deliver the goods to the address you specify for delivery in your order. It is important that this address is accurate. Please be precise about where you would like the goods left if you are out when we deliver. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you to arrange an alternative time.
10.2 Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
10.3 Please inform us within 3 days of receipt of goods if there are any which are faulty or damaged in transit. We will replace goods that are damaged due to our negligence.
11. Risk and ownership
Risk of damage to or loss of the goods passes to you at the time of delivery to you, or if you fail to take delivery at the agreed time, the time when we tried to deliver. You will only own the goods once they have been successfully delivered and when we have received cleared payment in full.
12. Acknowledgement and acceptance of your order
You will need to provide us with your e-mail address and/or telephone number and physical address. We will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details. An acceptance of your order will take place on despatch of the good(s) ordered.
13. Cancellation rights
13.1 Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.
13.2 If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
13.3 Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order.
14. Cancellation by us
14.1 We reserve the right to cancel the contract between us if:
14.1.1 we have insufficient stock to deliver the goods you have ordered;
14.1.2 we do not deliver to your area; or
14.1.3 one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
14.2 If we do cancel your contract we will notify you by e-mail.
15.1 If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable). If you notify a problem to us under this condition, our only obligation will be, at your option:
15.1.1 to make good any shortage or non-delivery;
15.1.2 to replace or repair any goods that are damaged or defective; or
15.1.3 to refund to you the amount paid by you for the goods in question in whatever way we choose.
15.2 Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract.
15.3 If you wish to buy from overseas, you must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from us. The importation or exportation of certain of our goods to you may be prohibited by certain national laws and we can make no representation and accept no liability if this is the case.
15.4 Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a trade customer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing via email at firstname.lastname@example.org or to email@example.com or via letter to our contact address at 29 Coleman Street, Brighton BN2 9SQ. We will display various general notices on our website from time to time.
17. Changes to legal notices
We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.
18. Law, jurisdiction and language
This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
21. Third party rights
Nothing in this Agreement is intended to, nor shall it confer any rights on a third party.